CGL continues to deliver fantastic results in an environment of reduced public funding and increasing demand for services for people with complex and challenging needs.

Our safe, high-quality services provide excellent value for money and exceed commissioner targets, regularly topping national performance charts.

Our success is made possible by the passion, dedication and commitment of our staff and volunteers and the courage and determination of our service users. We combine these strengths with an innovative approach to service delivery, which embraces digital technology and uses research to inform and improve practice.

This short film highlights some of our key achievements from the last year.

what's changed

Scroll down to discover what's changed over the past year

  • Welcoming Lifeline

    Welcoming Lifeline

    We welcomed over 30 former Lifeline Project services, 13,500 service users and 1,000 new colleagues into CGL.

    Read more >
  • Identifying overdose risk

    Identifying overdose risk

    We are using clinical data to proactively identify and predict those most at risk of overdose so we can help reduce numbers of drug-related deaths.

    Read more >
  • Service user satisfaction

    Service user satisfaction

    88% of our service users said our services were very good or good in our annual service user survey, which received 1,184 responses.

    Read more >
  • Intelligent fingerprinting

    Intelligent fingerprinting

    We are piloting the world's first portable fingerprint-based drug screening system to improve the experience of service users in drug treatment.

    Read more >

Changes in practice

  • Life-saving naloxone strategy

    Life-saving naloxone strategy

    Naloxone kits provided by CGL have been used in 464 overdose situations, potentially saving lives.

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  • Digital engagement

    Digital engagement

    We used digital technology to improve access to services and get more people into treatment.

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  • Enhanced safeguarding

    Enhanced safeguarding

    An innovative information sharing agreement and virtual, multi-agency team have improved safeguarding and early support for families in Wirral.

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  • Safer Chemsex

    Safer Chemsex

    New drop-in sessions in Birmingham, Manchester and London are helping to reduce the health risks for those involved in chemsex.

    Read more >
  • Walking to promote recovery

    Walking to promote recovery

    We are trialling a new approach to working with long-term clients who have been resistant to other forms of substance misuse treatment.

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  • Improving Hepatitis C care

    Improving Hepatitis C care

    More people benefited from testing and treatment for Hepatitis C at special clinics running alongside drug services in Birmingham.

    Read more >

how we've grown

Scroll down to discover how we've grown over the past year

  • Integrated prison care

    Integrated prison care

    Our new Greenwich prisons social care service promotes personal care and helps people address their wider health and wellbeing needs.

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  • Reducing A&E use

    Reducing A&E use

    Our new service for vulnerable people with complex needs is helping to reduce pressure on A&E services in Blackburn.

    Read more >
  • Emotional wellbeing

    Emotional wellbeing

    Our service in Cardiff and the Vale of Glamorgan is working to improve the mental health and emotional wellbeing of children, young people and families.

    Read more >
  • Reinvigorating services in Gloucestershire

    Reinvigorating services in Gloucestershire

    We are reinvigorating adult substance misuse services in Gloucestershire by implementing a new care coordination model.

    Read more >
  • Dual diagnosis in Dudley

    Dual diagnosis in Dudley

    Service users with concurrent substance misuse and mental health needs are being given the best chance to improve their lives through our service in Dudley.

    Read more >

Growing our impact

  • Safer prescribing

    Safer prescribing

    We are striving to prevent accidental child deaths from methadone overdose through our family-focused prescribing strategy.

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  • Suicide prevention

    Suicide prevention

    We are offering in-house training on the prevention of suicide in Hertfordshire.

    Read more >
  • Improving access for women

    Improving access for women

    We have improved access to our family and friends services in Camden for women with childcare needs by collaborating with a local women's organisation.

    Read more >

lives we've changed

Scroll down to find out how we've helped people change their lives


Our year in numbers

  • Recovery

    57,000 people work with CGL on their journey towards recovery every day.

  • Service Users

    9,200 service users with a mental health condition started a treatment programme.

  • Young People

    2,304 young people with substance misuse problems started a structured treatment programme with us.

  • Hepatitis C

    72,388 service users diagnosed with, or at risk of contracting, Hepatitis C received clinical support and information.

  • People

    19 out of 20 young people reduced their use of New Psychoactive Substances whilst with CGL.

  • Needle Exchange

    37,298 needle exchange clients in our services were given advice and support around safe intravenous drug use.

  • Criminal Referrals

    23,588 criminal justice referrals were handled by our services.

  • Domestic Abuse

    397 new domestic abuse clients were helped by our services.

The differences we've made to lives and communities

  • Sarah's story*

    Sarah's story*

    Sarah had lost everything when she came to our Birmingham service for help. Now, as a volunteer she helps others who are in the situation she once faced.

    Read more >
  • Ste's story

    Ste's story

    Ste had experienced a lifetime of addiction but was able to change his life around with the help of our Foundations of Recovery course.

    Read more >
  • Nadiya's story*

    Nadiya's story*

    Nadiya's life was turned around by the care she found at the CGL service.

    Read more >
  • Gareth's story

    Gareth's story

    Gareth managed to overcome 12 years of heroin use with the help of our T3 service in Staffs and is now studying psychology at university.

    Read more >
  • Andy's story

    Andy's story

    Andy overcame his alcohol dependence at CGL services in Newark and now has a full time job and an active social life without alcohol.

    Read more >
  • Sue's story

    Sue's story

    Sue tells how she took back control of her life in this YouTube video.


Looking forward

David Biddle

The year ahead will be one of consolidation following on from the Lifeline merger, but also one of continued development.

We will continue to strengthen our core business activity in adult and young people’s substance misuse services. We will also aim to further diversify and develop a broader range of services by building on our newer areas of expertise in early years and young adult provision, offender health, mental health services and public health and wellbeing.

The challenge for all of us in the sector is to deliver sustainable and affordable services which improve outcomes for people with complex needs. We believe our integrated, strength-based health and social care services are the key to meeting the challenge of delivering health benefits for vulnerable people in a climate of continuing financial austerity.

Wherever possible we will use our influence as a leading health and social care provider to help shape the future direction of health and wellbeing service delivery and make health gains a reality.

We also aim to engage earlier with our target service users to involve them in preventative services that will stop issues escalating and reduce the need for more intensive interventions. We will relentlessly focus upon reducing drug-related deaths and promoting healthy living.

We will continue to invest in our organisational expertise and our workforce to increase access to treatment and build the wider skill set and roles we need to deliver our services. We will also invest in digital technology, which has been proven to improve access for individuals who might not otherwise engage with us.

The coming year will be challenging, but we remain committed to securing better outcomes for our service users and to improving their overall health and wellbeing.

David Biddle, Chief Executive